BowWowDivas.com puts customer satisfaction first. If you are not 100% satisfied with your purchase, simply return it to us in its original and UNUSED condition within 30 days of receiving your item.

Refunds will incur a %10 restocking fee. There is NO restocking fee for exchanges or store credit.

PLEASE DO NOT EXPRESS YOUR RETURN BACK!
If you are in a hurry, or you are near the 30 day due date, please call us. There is never a reason to waste money on Express shipping costs simply to return the item you ordered.  Additionally, some Express packages arrive outside our normal business hours which can cause the item to be returned to sender.

In the case of a return, you may receive a merchandise credit for the full amount or a refund to your credit card less a %10 restocking fee (exceptions listed below). However, the refund will not include the shipping and handling costs. 

RETURN EXCEPTIONS:

• -       We cannot accept returns on, engraved, customized, personalized, and special order items.
• -       Costumes, wedding items, and seasonal items may only be returned for a store credit.
• -       Large items including beds and carriers may incur shipping fees up to the original cost plus the restocking fee.
• -       Items shipped under a Free Shipping Promo will incur a shipping fee equivalent to but not to exceed the original cost.

RETURN INSTRUCTIONS:

Please login to your account at http://www.bowwowdivas.com/, click the Order Number of the item(s) you will be returning. Select the item(s) you want to return and the reason for your return.

Please specify whether you will be returning for a REFUND, EXCHANGE, or STORE CREDIT.

Ship the unused item and note to the following address: 

BOWWOWDIVAS.COM

ATTN: RETURNS DEPARTMENT

P.O. BOX 39554

INDIANAPOLIS, IN 46239

 

PLEASE PACKAGE YOUR RETURN SECURELY. 
Do not mail merchandise in paper envelopes. 
We are not responsible for any returned packages or merchandise lost or damaged in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via:

US Mail First Class or Priority Mail with "delivery confirmation".

PLEASE DO NOT OVERNIGHT OR EXPRESS SHIP YOUR RETURN. This will not speed up the process of your return and we would prefer you not spend your money on overnight or express shipping fees, if there is a time issue, just give us a call and we will work with you.

Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customers responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with Bow Wow Divas. 

Please note: 
We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition. We are not responsible for any returned packages lost in shipping. 

We encourage you to measure your pet as accurately as possible. Shipping Charges for exchanged orders, aside from a BowWowDivas.com error, are the responsibility of the customer. If additional charges are needed we will contact you for your permission to charge your card for the additional shipping charges.

Damaged Items and Lost Packages 
If an item arrives damaged, you must notify us within 48 hours of receipt. We will send a call tag to pick up the item from you. If the box appears damaged upon receipt, do not sign for, or accept it and it will be returned to us. We will send an exchange or credit you for the item.

Due to abuse, you must contact us within 45 days of order placement, if your item has not arrived. We will not be held responsible for notifications after that time. 

Canceling an Order
We apologize but we CANNOT accept cancellation requests by e-mail. 

In many cases BowWowDivas orders are processed immediately or routed to other offices and fulfillment centers to be processed immediately. 

In most cases orders cannot be cancelled after the order is placed and the customer will need to process a return based on our return policies, conditions and restrictions. 

If you would like to request that your order be cancelled, please call us immediately at 1-866-233-6995. Though our operators are available to take your call 24/7, cancelation requests are processed during normal business hours only.

MONDAY to FRIDAY 10:00AM to 5:00PM

SATURDAY 10:00AM to 3:00PM

SUNDAY CLOSED

 
In the event your order has been charged and processed but not shipped you may be subject to a %5 restocking fee to cover the credit card fees of the order for the charge and refund. If we are able to cancel your order on the same day as the charge, we can void the transaction rather than posting a charge and refund, and therefore avoid any re-stocking fee. 

Again, if you need to make ANY changes, please phone us IMMEDIATELY. 

Should you have any questions or concerns at all, please call us Toll Free at 1-866-233-6995. We try to go out of our way every day to make sure that our clients and their pups are very happy with us, and enjoy their BowWowDivas.com shopping experience.